1. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact our customer support team via [insert contact/email] with your order number and item code. We take full responsibility and will arrange for a carrier to collect the item from you.
2. Return Eligibility
You may return your purchase under the following conditions:
• Return Period: Items must be returned within 7 calendar days from the date of delivery.
• Non-Returnable Items (For Hygiene Reasons):
• Accessories (e.g., caps, earrings)
• Innerwear / undergarments
• Exclusions: Returns are not accepted for SALE & DISCOUNTED items or lucky bag purchases.
• Item Condition: Returned items must be in their original condition, including:
• Original packaging and tags
• Unworn, unwashed, and unaltered
• Any seals (if applicable) must remain intact
• Return Rejection: We reserve the right to reject returns that do not meet these conditions. If a return fails to meet the criteria, an additional processing fee of RM10 will be charged.
3. Return Processing & Refunds
• Processing Time: Return parcels may take up to 3 working days to be processed.
• Refund Method: All refunds will be issued in credit terms (store credit). No cash refunds are available.
4. Return Process
Before returning an item, please provide your order ID and item code so we can verify if it meets the return policy.
5. Return Confirmation
• Once we receive your return, we will process it within 3 working days and notify you via email.
• Customers are responsible for tracking their return while it is in transit.
6. Color Variations
Product colors may vary due to studio lighting. Please allow up to 20% color variation between the product images and the actual item, which may appear slightly darker or lighter. Exchanges due to color differences will be subject to a processing fee.
