GENERAL
a. Our working days for online store are Mondays to Fridays, excluding weekends and public holidays.
b. For all sales enquiries, kindly email us at askjoyapparel@gmail.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you.
PURCHASE
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. We will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if the parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment via Ipay88,e-wallets and Bank Transfer.
e. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event an item purchased is available on sale thereafter.
f. We reserves the right to accept or reject any order(s) without prior notice for reasons such as:
Product ordered is no longer available in stock
Payment is not completed and notified to us within 24 hours from the issue of the order invoice
We are unable to obtain authorisation of payment
and/or if we suspect any fraudulent activity
DELIVERY
a. Orders will be shipped out within 1-2 working days (unless otherwise stated / under pre-order ) upon payment verification.
b. Mailing days exclude weekends and public holidays.
c. All orders are shipped out according to order number, we do not combine orders.
d.Adding or combined items to previous orders are STRICTLY NOT ALLOW.
e. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
f. All shipping charges will be calculated automatically when you check out based on weight & your shipping country.
g. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcels in post if proof of postage is supplied.
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for the discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Orders placed using discount codes are not applicable for exchange and returns.
MEASUREMENTS/ REPRESENTATION OF ITEMS
a. Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
b. For printed items, please note placement of prints will differ for every piece due to the cut of fabric.
c. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reasons will be rejected.
d. For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
e. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
